Live Demos, Orientations, and Reducing Support Tickets Through Customer Education

About this episode

Priscilla Brooke and Cara Pacetti discuss the strategy behind Buzzsprout Orientations and how proactive education can reduce support tickets.

Send us Fan Mail In this episode of Happy to Help, Priscilla Brooke is joined by Buzzsprout teammate Cara Pacetti to explore the strategy behind Buzzsprout Orientations. These orientations are a live onboarding experience designed to empower new podcasters with confidence, clarity, and connection! We're breaking down: The difference between demos and orientationsHow proactive education reduces support volumeLessons learned from months of live customer sessionsThe power of human connection in ...

People in this episode

Host: Priscilla Brooke

Guest: Cara Pacetti

Topics covered

• customer education
• live demos
• onboarding
• support tickets
• human connection

Keywords

• customer support
• podcasting
• live onboarding
• education
• support volume

Mentioned in this episode

Organizations: Buzzsprout

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