Remote Support Team Management with Erica Clayton

About this episode

In this episode, Erica Clayton shares strategies for managing remote customer support teams effectively.

Send us Fan Mail We're sitting down with Erica Clayton, CX expert and founder of Sunshine CX, to explore the strategies behind successfully managing remote customer support teams. Whether you’re leading a global CX department or onboarding your very first remote hire, this episode is packed with practical insights on: Building team culture across time zones (Erica recommends The Culture Map by Erin Meyer)Creating effective onboarding processesPreventing remote burnoutFostering social connecti...

People in this episode

Guest: Erica Clayton

Topics covered

• remote team management
• customer support
• team culture
• onboarding processes
• remote burnout
• social connection

Keywords

• remote support
• customer experience
• team culture
• onboarding
• burnout prevention
• social connection

Mentioned in this episode

Organizations: Sunshine CX

Books & works: The Culture Map

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