A Closer Look CEO shares insight on making a personal customer connection

About this episode

Chris Gillen discusses how brands can foster customer loyalty through meaningful experiences.

In this episode of the CX Innovators podcast, Chris Gillen, CEO and co-owner of A Closer Look, shares insight with RetailCustomerExperience.com editor Judy Mottl on how brands can drive strong customer loyalty through great experiences rather than discounts and sales. A Closer Look helps companies create the kind of connections with customers that last longer than a promotional offer. For more than 25 years, A Closer Look has worked with brands that want to truly understand their customer exp...

People in this episode

Host: Judy Mottl

Guest: Chris Gillen

Topics covered

• customer loyalty
• customer experience
• brand connection

Keywords

• A Closer Look
• RetailCustomerExperience.com
• promotional offers

Mentioned in this episode

Products: A Closer Look

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