Batteries Plus COO talks consumer trends, customer experience strategy

About this episode

Batteries Plus COO Jon Sica discusses the brand's growth and customer experience strategy.

In the latest episode of the CX Innovators podcast, Batteries Plus COO Jon Sica shares insight with RetailCustomerExperience.com editor Judy Mottl about the brand's strong growth and customer experience strategy. Sica joined Batteries Plus just about six years ago as the chief strategy and development officer, then moved into the role of chief business officer and became COO in early 2024. He leads a powerhouse team that includes the chief franchising officer, chief information officer, chief...

People in this episode

Host: Judy Mottl

Guest: Jon Sica

Topics covered

• consumer trends
• customer experience strategy
• retail growth

Keywords

• Batteries Plus
• customer experience
• retail

Mentioned in this episode

Products: Batteries Plus

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