#54 Different KPIs for your Customer Service with AI

About this episode

Paolo Fabrizio discusses the need to rethink customer service KPIs by linking them to AI.

As a customer service manager you can't just rely on traditional metrics such as CSAT, NPS, or CES. In this episode Paolo Fabrizio share a brand new perspective to help you rethink KPIs→ linking them to AI.

People in this episode

Host: Paolo Fabrizio

Topics covered

• KPIs
• customer service
• AI
• metrics
• management

Keywords

• customer service
• KPIs
• AI
• CSAT
• NPS
• CES
• metrics

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