Ingaged | What Makes or Breaks Software Adoption

About this episode

The episode explores the factors that influence successful software adoption and the importance of behavior change over features.

What separates successful tech adoption from software buyers’ remorse? In this episode, Dean sits down at Precision HQ with Matt Verlaque, former firefighter turned tech founder and CEO of Precision, an AI-powered dashboard that helps businesses make sense of their data and drive growth. Together, they dig into the real reasons software implementations fail and why behavior change, not just flashy features, determines whether new tools succeed or flop. Matt shares war stories from his time as a coach, operator and accidental software entrepreneur, offering practical advice for business leaders thinking about replacing or scaling their tech. You’ll learn how to align technology with real business outcomes, how to bring users along for the ride, and what metrics actually matter when measuring software ROI. This episode is a must-listen for anyone buying, selling or implementing technology in their business.

People in this episode

Host: Dean

Guest: Matt Verlaque

Topics covered

• software adoption
• tech implementation
• business growth
• behavior change
• software ROI

Keywords

• software adoption
• tech implementation
• business outcomes
• user engagement
• software ROI

Mentioned in this episode

Organizations: Precision

Products: AI-powered dashboard

More episodes of Ingaged by Ingage

• The Leadership Test Behind Every Tech Rollout · April 28, 2026 · 18 min
• Technology Only Works When People Do · April 21, 2026 · 17 min
• Technology Is Not the Strategy · April 14, 2026 · 14 min
• The Hardest Part of Tech Adoption Isn’t the Tech · April 7, 2026 · 16 min
• Buying the Tool Is the Easy Part · March 24, 2026 · 23 min
• A Confused Mind Says No: Simplifying Sales in Home Improvement · March 10, 2026 · 19 min