Technology Only Works When People Do

About this episode

This episode discusses the importance of technology adoption and alignment within teams in the home improvement industry.

The best software in the world will not move your business forward if your team never fully adopts it. In this episode of the Ingaged Podcast, Dean Curtis sits down with Kevin Geiger from Leap to explore the real challenge behind technology adoption in home improvement. It is not just about choosing the right tool. It is about getting alignment across leadership, management and the people who use it every day. They unpack why buy-in matters more than features, how change management shapes every rollout and why the true value of technology is only realized when it improves the day-to-day work of the people behind it. The conversation also touches on KPIs, team incentives, customer impact and the growing role AI can play when it is used to support people, not replace them. If you are evaluating new software, trying to improve adoption or wondering why good technology sometimes fails to deliver, this episode will challenge the way you think about implementation and growth.

People in this episode

Host: Dean Curtis

Guest: Kevin Geiger

Topics covered

• technology adoption
• change management
• team alignment
• software implementation
• AI in business

Keywords

• technology adoption
• software implementation
• change management
• team incentives
• AI

Mentioned in this episode

Organizations: Leap

More episodes of Ingaged by Ingage

• The Leadership Test Behind Every Tech Rollout · April 28, 2026 · 18 min
• Technology Is Not the Strategy · April 14, 2026 · 14 min
• The Hardest Part of Tech Adoption Isn’t the Tech · April 7, 2026 · 16 min
• Buying the Tool Is the Easy Part · March 24, 2026 · 23 min
• A Confused Mind Says No: Simplifying Sales in Home Improvement · March 10, 2026 · 19 min
• AI Adoption Done Right: A Roadmap for Sales Leaders · February 24, 2026 · 17 min