Process First, Tech Second: How Smart Contractors Scale Their Business

About this episode

Pam Torrey discusses with Eric Brown how smart contractors prioritize business outcomes to scale effectively.

On this episode of Ingaged, Pam Torrey talks with Eric Brown, Director of Contractor Engagement at CertainTeed, about how smart exterior-product companies scale by prioritizing business outcomes over shiny tools. Learn how CertainTeed captures job-site feedback, vets vendors, and helps $3–10 million roofing dealers grow without losing their edge. Packed with insights for anyone tempted to buy before they build their process.

People in this episode

Host: Pam Torrey

Guest: Eric Brown

Topics covered

• business scaling
• contractor engagement
• job-site feedback
• vendor vetting
• roofing industry

Keywords

• contractors
• business outcomes
• CertainTeed
• roofing dealers
• process building

Mentioned in this episode

Organizations: CertainTeed

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