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Insights are generated by CastFox AI using publicly available data, episode content, and proprietary models.
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Total monthly reach
Estimated from 1 chart position in 1 market.
By chart position
- 🇵🇭PH · Entrepreneurship#120500 to 3K
- Per-Episode Audience
Est. listeners per new episode within ~30 days
150 to 900🎙 Daily cadence·529 episodes·Last published yesterday - Monthly Reach
Unique listeners across all episodes (30 days)
500 to 3K🇵🇭100% - Active Followers
Loyal subscribers who consistently listen
200 to 1.2K
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On the show
From 17 epsHost
Recent guests
Recent episodes
When Employees Want More Money: Strategies for MSP Owners
Jun 25, 2026
Unknown duration
Should Your MSP Offer a Single Plan or Multiple Options?
Jun 18, 2026
Unknown duration
Is EOS the Right Fit for Small MSPs? Strategies, Pitfalls, and Real-World Lessons
Jun 11, 2026
25m 09s
Adapting Your MSP Stack for AI Management and Security
Jun 4, 2026
21m 14s
How AI Disrupts the Per-Seat Model for MSPs
May 28, 2026
23m 24s
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| Date | Episode | Topics | Guests | Brands | Places | Keywords | Sponsor | Length | |
|---|---|---|---|---|---|---|---|---|---|
| 6/25/26 |  When Employees Want More Money: Strategies for MSP Owners | The episode’s principal focus is on managing employee compensation requests within MSP operations, specifically addressing scenarios in which employees request significant raises. The discussion highlights the need for MSP leaders to weigh current market rates and organizational financial constraints in response to such requests. Both collaborative problem-solving—engaging employees in discussions regarding revenue generation—and performance-based compensation structures were identified as practical strategies for balancing employee retention with business viability. Supporting this, the speakers emphasized transparent conversations with employees about the company’s billing structure, the sources of revenue, and the tradeoffs required to increase compensation. Performance-based incentives, such as commissions or bonuses tied to measurable business milestones (e.g., revenue targets, net new business), were noted as effective mechanisms for aligning individual rewards with organizational profitability. The discussion also noted risks when negotiation dynamics become adversarial, underscoring the importance of maintaining professionalism in both management and staff behaviors. Adjacent topics included the increasing relevance of AI proficiency for workforce retention and the emerging terminology in the sector, such as “Managed Intelligence Provider” (MIP). It was observed that employees lacking AI skills face elevated layoff risks, a factor attributed to shifting operational priorities and the need for continuous learning. While new acronyms like MIP may gain industry attention, participants agreed that most services related to intelligence and data management could be incorporated within the MSP framework, suggesting minimal structural change for service providers. For MSPs and IT leaders, the session underscores the necessity of clear compensation policies, ongoing staff development—especially in AI—and cautious positioning during merger or acquisition discussions. Risk mitigation includes frank financial communication with staff, investments in workforce upskilling, and careful negotiation to avoid undervaluation during business transitions. Performance incentives and clear cultural alignment are practical steps to balance employee satisfaction with organizational sustainability.1. MSP Question of the week: My employee wants more money- what should I do? 2. A single decision that triples some workers layoff risk – Tech workers who regularly use artificial intelligence tools are far less likely to be laid off compared to colleagues who use AI less frequently, Bloomberg reports, citing new Gallup research. It puts infrequent users' layoff risk at 18%, tripling the 6% layoff risk for frequent users. Earlier this year, researchers tracked how often 23,000 employed and displaced workers used AI 3. The RISE of the Managed Intelligence Provider 4. M&A: How do I find the right buyer? Amy’s Book: https://amzn.to/4dSYOcR 5. Tales from the Field: Merger conversation – make sure it’s a culture fit and be fair with the price (no lowballing) Mastermind Event – July 30-31st, 2026 Register here: https://portal.kernanconsulting.com/mastermind-event Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising. | — | ||||||
| 6/18/26 | Should Your MSP Offer a Single Plan or Multiple Options? | A significant regulatory development affecting MSPs was discussed: the US Government ordered the suspension of access to the Fable 5 and Mythos 5 AI models by any foreign national, including those inside and outside the United States, citing national security authorities. As reported in the Anthropic company statement, this directive forced abrupt discontinuation of these AI tools for all customers, regardless of business impact. The decision resulted in the sudden loss of access to custom-built AI applications and business process automation tools that MSPs and their clients had integrated into daily operations. Immediate disruptions included the cessation of SEO and analytics engines, RMM automation, and bespoke backup solutions that relied on the now-restricted AI platforms. Further clarification showed these suspensions are tied to concerns about potential backdoor access, disputed by Anthropic but acted upon due to US Government findings. Additional context revealed Amazon—the largest investor in Anthropic and a direct competitor—alerted federal authorities to the supposed vulnerability. Stock prices of competitive AI offerings in China reportedly rose by 48% following the announcement, indicating market reactivity to perceived US regulatory risks. The episode underscored that AI model dependencies—whether managed internally by MSPs or by third-party vendors—can introduce sudden continuity hazards if access or legal standing is rapidly altered. Adjacent discussions evaluated operational models for MSP service offerings. Contrasting perspectives highlighted the tradeoff between providing a single comprehensive managed services plan, designed for streamlined staff training and high-touch customer experience, versus offering a tiered set of plans (“good, better, best”) that, according to shared data, can result in about 70% higher revenue through client segmentation and option-based sales. The choice was framed as fundamentally cultural, influencing both workforce structure and scalability, with differing risk and complexity profiles for technical delivery and sales management. Key implications for MSPs and IT leaders include the need for explicit risk assessments around reliance on AI platforms and third-party tools. Business continuity planning should contemplate not only technical redundancy but also legal and regulatory exposures to abrupt vendor or governmental action. When building service portfolios, organizations should align plan standardization or diversification with internal capacity, capability for sales-driven growth, and staff training. Establishing clear governance for evaluating the ongoing viability and risk exposure of both internally developed and vendor-supplied technology is critical for operational resilience in an environment of rapid regulatory change. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising. | — | ||||||
| 6/11/26 |  Is EOS the Right Fit for Small MSPs? Strategies, Pitfalls, and Real-World Lessons✨ | Entrepreneurial Operating SystemManaged Service Providers+4 | — | Entrepreneurial Operating SystemManaged Service Providers | — | EOSsmall MSPs+5 | — | 25m 09s | |
| 6/4/26 |  Adapting Your MSP Stack for AI Management and Security✨ | Artificial IntelligenceMSP technology stack+5 | — | KaseyaMSP | — | AI managementsecurity+5 | — | 21m 14s | |
| 5/28/26 |  How AI Disrupts the Per-Seat Model for MSPs✨ | AI impact on MSPsper-seat pricing model+4 | — | Agent365Microsoft | — | AIMSP+8 | — | 23m 24s | |
| 5/21/26 |  Managing Shadow IT in the Age of AI: Strategies for Modern MSPs✨ | Shadow ITAI tools+4 | — | MSPSaaS+2 | — | Shadow ITAI+6 | — | 27m 13s | |
| 5/14/26 |  Navigating Vibe Coding: MSPs, Clients, and AI-Assisted Development✨ | AI-assisted developmentuser privacy+4 | — | Gemini Nano AI modelClaude desktop app+2 | — | Google ChromeAnthropic+5 | — | 23m 58s | |
| 5/7/26 |  Creative Ways for SMBs to Recognize and Reward Employees for Outstanding Performance✨ | employee recognitionworkforce engagement+3 | Amy BabinchakJames Kernan | Microsoft TeamsPraise app+1 | — | employee recognitionMicrosoft Teams+5 | — | 25m 17s | |
| 4/30/26 |  Paying Techs Commissions: Best Practices and Pitfalls for MSPs✨ | compensation modelsMSPs+4 | James KernanAmy Babinchak | All Things MSP | — | commissionsMSPs+5 | — | 24m 44s | |
| 4/23/26 |  Responding to Price Objections: Value Conversations and Consulting for MSPs✨ | pricing strategiesmanaged services+3 | Amy BabinchakJames Kernan | USB drivesmemory sticks+2 | China | price objectionsvalue propositions+6 | — | 22m 59s | |
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| 4/16/26 |  Building a $20 Million MSP: Insights from Brian Strong of TenHats✨ | Managed Service ProvidersBusiness Growth+3 | Brian Strong | TenHatsSimplecast+1 | — | $20 million MSPsales processes+6 | — | 21m 46s | |
| 4/9/26 |  Why Your Business Is Worth More When You Are Not Involved in Daily Operations✨ | business valuationMSP software+3 | — | EnableNinjaOne+2 | — | NinjaOneannual recurring revenue+7 | — | 25m 45s | |
| 4/2/26 |  Getting Margins Right: The Essential Mix of Recurring, Product, and Professional Services for MSPs✨ | profit marginsservice mix strategies+3 | Speaker BSpeaker C | 365Defender+16 | U.S.Iran | recurring revenueprofessional services+3 | — | 25m 25s | |
| 3/26/26 | Do You Always Say Yes? MSP Sales, Partnerships, and Project Management✨ | MSP SalesPartnerships+3 | — | Business PremiumChat+14 | CupertinoCalifornia | Microsoft 365price hikes+3 | — | 17m 29s | |
| 3/19/26 |  Has M&A Activity for MSPs Picked Up in 2026?✨ | M&A ActivityMSPs+3 | — | MacBook NeoE7+15 | USASan Diego | M&A activityMSPs+3 | — | 17m 15s | |
| 3/12/26 | Navigating Invisible Work: AI, Automation, and the Challenge of Proving Value as an MSP✨ | AIautomation+3 | — | AIautomation tools+5 | — | invisible workproactive prevention+3 | — | 25m 33s | |
| 3/5/26 |  Building Your MSP as the Local Hometown Favorite: Practical Community Strategies✨ | AI ethicsgovernment contracts+3 | Amy BabinchakJames Kernan | NinjaOneAnthropic+5 | US | AnthropicAI contract terms+7 | — | 16m 45s | |
| 2/26/26 |  Getting Clients to Take Data Privacy Seriously in the Age of AI and Compliance✨ | data privacyartificial intelligence+3 | — | AtacamaMicrosoft 365+7 | — | data privacyartificial intelligence+7 | — | 23m 46s | |
| 2/19/26 |  Practical Tips for Better Business Conversations and Simple Contracts for MSPs✨ | business conversationsMaster Service Agreements+3 | Amy BabinchakJames Kernan | Pax8Simplecast+1 | — | active listeningbusiness meetings+7 | — | 26m 59s | |
| 2/12/26 |  How MSPs Can Stand Out: Storytelling, AI Expertise, and Handling Stage Fright | In this episode, hosts James Kernan and Amy Babinchak dive into practical insights for MSPs and IT service providers, powered by Small Biz Thoughts.They kick things off by tackling the question of the week: What should you say in front of a crowd of 100 decision makers if you only have five minutes? James Kernan and Amy Babinchak share strategies for making a memorable impact and overcoming public speaking nerves—offering actionable tips and stories from their own experiences.The episode also covers important industry news, including Microsoft’s cancellation of standalone OneDrive and SharePoint licenses, Apple’s stronger-than-expected quarterly results and AI strategy, upcoming server end-of-life dates, and Tesla’s surprising shift away from building cars towards humanoid robots.Whether you’re looking for advice on public speaking or the latest tech developments, this episode delivers valuable takeaways for MSPs staying sharp in a rapidly evolving landscape. Links: https://learn.microsoft.com/en-us/partner-center/announcements/2026-januaryhttps://businessof.tech/2026/01/30/record-iphone-sales-and-a-2-billion-ai-acquisition-signal-apples-long-term-control-strategy/https://www.cnbc.com/2026/01/28/tesla-ending-model-s-x-production.htmlhttps://www.canalys.com/insights/top-352-industry-events-msps-vars-channel-ecosystem-professionals Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising. | — | ||||||
| 2/5/26 |  Exploring Channel Marketing: An Interview w/ Amy Slater of Innovative Events | In this episode of the SMB Community Podcast, hosted by James Kernan, guest Amy Slater from Innovative Events discusses her transition from the medical field to marketing and events. Amy shares insights on how her company helps MSPs with their marketing, including detailed strategies and processes. She emphasizes the importance of building a strong foundation in marketing and how her team ensures consistent engagement before, during, and after events. Moreover, Amy discusses her involvement with the Managed Service Providers Association of America (MSPAA) and the upcoming events she will participate in. Listeners can learn about her approach to personalized marketing and the valuable services her agency offers. https://innovevent.comAmy Slater: https://www.linkedin.com/in/amy-slater89/ Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising. | — | ||||||
| 2/2/26 |  AI's Impact on MSPs: A Discussion with Steve Shattuck | Overview: In this episode of the SMB Community Podcast, Amy interviews Steve Shattuck, VP of Global Partner Ecosystem and Business Development at GoTo. Steve shares his extensive background with AI from his tenure at Hewlett Packard Enterprise and discusses the transformative impact AI is having on the MSP industry. They delve into how AI can enhance rather than eliminate technician roles, the potential for AI to level the playing field between small and large MSPs, and the integration of AI in GoTo's product suite like LogMeIn Resolve. Key topics include automating mundane tasks, enhancing documentation processes, language translation in support, and the importance of developing a strategic AI approach for businesses. The episode concludes with Steve emphasizing the broader impact of breaking down communication barriers globally through AI. --- Chapter Markers: 00:00 Introduction to the SMB Community Podcast 00:30 Meet Steve Shattuck: AI Expert and Outdoor Enthusiast 04:49 AI's Impact on MSPs and Technicians 07:41 Leveraging AI for Enhanced MSP Services 24:16 AI and Language Translation in IT Support 28:27 Final Thoughts and Conclusion --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI --- Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at kernanconsulting.com | — | ||||||
| 1/30/26 |  Maximizing Tax Savings: R&D Credits for Tech Companies with Justin Maxwell | Overview: In this episode of the SMB Community Podcast, our host James Kernan welcomes Justin Maxwell of Big Life Financial to discuss crucial changes in the tax law surrounding R&D tax credits for tech companies. They delve into the history and importance of the R&D tax credits, misconceptions about qualification, and the significant financial benefits these credits can bring. Maxwell emphasizes the importance of having a cohesive team of financial advisors and offers a complimentary review for businesses to determine their eligibility. Don't miss this insightful conversation that could be a game-changer for your business's financial strategy. --- Chapter Markers: 00:00 Introduction and Welcome 00:50 Meet Justin Maxwell 04:44 The Importance of Financial Cohesion 07:22 Understanding R&D Tax Credits 12:38 Eligibility and Process for R&D Credits 23:49 Maximizing Your Tax Savings 25:59 Conclusion and Contact Information --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI --- Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at kernanconsulting.com | — | ||||||
| 1/29/26 |  Exploring the Future of MSPs: An Interview w/ Tim Thomson | Overview: Exploring the Future of MSPs: AI, Cybersecurity, and Building Trust In this episode of the SMB Community Podcast, host James Kernan interviews Tim Thomson, founder of Cyber Trends, who shares insights on the future opportunities for Managed Service Providers (MSPs) in 2026. They discuss the role of AI and automation, the importance of cybersecurity and compliance, and strategies for proving value to clients. Tim explains his journey from founding his first MSP in 2002 to building a consulting firm that helps MSPs grow and scale. He emphasizes the need for MSPs to build personal brands and leverage partnerships to succeed in an evolving industry. The episode provides actionable advice for MSPs looking to capitalize on technology trends and improve their business outcomes. --- Chapter Markers: 00:00 Introduction to the SMB Community Podcast 00:26 Meet Tim: From MSP Founder to Consultant 02:07 Tim's Journey: Building and Scaling an MSP 04:29 Tim's Consulting Firm and Services 07:06 Opportunities for MSPs in 2026: AI and Automation 17:21 Cybersecurity and Compliance: A Growing Need 21:36 Proving Your Value: Building Trust and Personal Branding 30:01 Conclusion and Contact Information --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI --- Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at kernanconsulting.com | — | ||||||
| 1/22/26 | Training Investments and Tech Trends for 2026 | Overview: In this episode of the SMB Community Podcast, hosts Amy and James discuss their upcoming travel plans and the busy start to 2026. They tackle a key listener question about how much to invest in training for IT teams, emphasizing the importance of continuous education and proposing strategies for incorporating both free and paid training within organizations. Additionally, they cover recent news in the tech industry, including Walmart's drone delivery expansion, layoffs in Kaseya, and the latest updates from companies like Ninja One, CrowdStrike, and others. The episode also touches on future technological predictions and top job listings for 2026. --- Chapter Markers: 00:00 Introduction and Hosts' Greetings 01:18 Kicking Off 2026: Busy Times Ahead 01:47 MSP Question of the Week: Investing in Team Training 02:24 Strategies for Effective Employee Training 09:49 News Highlights: Industry Updates and Trends 15:47 AI and Future Technologies 20:27 Top Jobs and Opportunities in 2026 21:40 Closing Remarks and Call to Action --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI --- Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at kernanconsulting.com | — | ||||||
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Chart Positions
1 placement across 1 market.
Chart Positions
1 placement across 1 market.