The Agile Brand with Greg Kihlström® | What CMOs Need to Know About Marketing Technology, AI & CX

Brenno Valerio, Head of Sales, Americas at Treasure AI, joins Greg Kihlström at Agentic World in Miami on consolidating the martech stack and proving AI's value before renewal.Consolidation is a political decision before it's a technical one. Who on the buying committee resists replacing best-of-breed point solutions, and what kind of proof moves them."Agentic" claims need a live pressure test. How skeptical enterprise buyers separate real capability from relabeled automation, and how marketers can plan for an attribution gap where downstream tools like an ESP often get the revenue credit, so the proof of concept produces evidence a CFO will accept.Engagement-based pricing changes more than the invoice. What it means for procurement teams used to predictable costs, for brands locked into fixed, multi-year contracts, and for how marketing teams decide when to reach out to a customer at all.About Brenno ValerioBrenno Drummond Valerio is Head of Sales at Treasure AI, where he helps enterprise brands use customer data and AI to drive measurable business results. He brings more than a decade of experience in enterprise software sales and business development across the Americas. Before Treasure AI, Brenno spent nearly ten years at Acquia, the digital experience platform, leading sales and business development and working with Acquia's key partners across the region.Brenno Valerio on LinkedIn: https://www.linkedin.com/in/brennovalerio/---------- Resources ---------- Treasure AI: https://www.treasure.aiThe Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://aglbrnd.co/r/2868abd8085a9703The hardest part of martech right now is telling which tools are actually earning their keep. That's the question running through the MarTech Summit Boston agenda on October 27. We're attending MarTech Summit Boston on October 27 as a media partner. If you want to join, the code AGILE15 saves you 15%. https://aglbrnd.co/r/c70c250b8d52dff3 We’re proud to be a media partner for #MAICON26 - Oct. 13-15! Learn how AI can power your marketing and business and help you grow smarter. Use code AGILE150 to save! https://aglbrnd.co/r/7fe458ced0f04658Need to evaluate martech, AI, or CX platforms and don't know where to start? The Agile Brand Guide List is now in beta. We're building the most useful, free-to-use, and up-to-date way to assess what truly matters when evaluating platforms. See more here: https://aglbrnd.co/r/f76be3a33cc491bb Reach your customers with Reddit. Spend $500 in ad spend, get $500 back in ad credit! Learn more: https://aglbrnd.co/r/491818c79fb1873fChaser is the only Slack-native project management platform that helps teams turn messages into tracked tasks, automate follow-ups, and maintain team-wide visibility, without adopting another tool. Now integrated with Claude and other GenAI tools. Learn more at trychaser.com and use code AGILEBRAND for a 3-month free trial (normal trial is 14 days).Start building your own apps with Replit and get $20 off. Learn more: https://aglbrnd.co/r/93531742a7625a20 Enjoyed the show? Tell us more and give us a rating so others can find the show: https://aglbrnd.co/r/faaed112fc9887f3 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter, and check out Martechipedia, the wiki for marketing technology: https://aglbrnd.co/r/35ded3ccfb6716ba The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content: https://aglbrnd.co/r/f1782ab12211f765 Hosted on Acast. See acast.com/privacy for more information.

John Rockhold, VP Market Engagement at Spotlight, says AI answer engines treat a company's own content as a ceiling — the citations that move buyers come from sources it doesn't control. He and Greg Kihlström get into what replaces the old B2B influence playbook.Self-citation is a ceiling, not a strategy. Publishing more owned content doesn't raise AI visibility past a point; third-party validation does the lifting.Analysts shape the vocabulary, peer platforms get the citation. The two do different jobs, and budget allocated as if they were the same tends to underperform.Influence is owned by everybody and therefore nobody. Rockhold on what has to change week to week across analyst relations, comms, and customer marketing — not just who it reports to.By the time a buyer contacts you, the influencing already happened. What that does to a marketing organization still structured around lead generation and MQLs.About John RockholdB2B buying has become AI-mediated and trust-driven, long before buyers engage a vendor. I spend my time observing how influence is formed, synthesizing signals from analysts, buyer research, and market behavior, and helping organizations make sense of what actually shapes modern buying decisions.As VP of Market Engagement at Spotlight, I draw on a background that includes journalism, analyst relations, and years of close collaboration with industry analysts. I’m trusted by analysts because I respect their role, understand how their work evolves, and prioritize accuracy, context, and long-term relationships over short-term outcomes.Much of my work focuses on how influence, visibility, and trust are earned in the modern B2B buyer journey. I help B2B brands understand how experts, customers, vendors, partners, and employees all shape visibility and credibility. At Spotlight, we refer to this coordinated approach to earning and sustaining trust across analysts, customers, and AI systems as Influence Orchestration.https://www.linkedin.com/in/johnrockhold/---------- Resources ---------- This episode is brought to you by Spotlight. Spotlight is pioneering the future of influence orchestration in the B2B buyer journey. Trusted by over 165 teams globally, Spotlight is the world’s leading analyst relations consultancy and industry platform. The hardest part of martech right now is telling which tools are actually earning their keep. That's the question running through the MarTech Summit Boston agenda on October 27. We're attending MarTech Summit Boston on October 27 as a media partner. If you want to join, the code AGILE15 saves you 15%. Need to evaluate martech, AI, or CX platforms and don't know where to start? The Agile Brand Guide List is now in beta. We're building the most useful, free-to-use, and up-to-date way to assess what truly matters when evaluating platforms. Reach your customers with Reddit. Spend $500 in ad spend, get $500 back in ad credit!Chaser is the only Slack-native project management platform that helps teams turn messages into tracked tasks, automate follow-ups, and maintain team-wide visibility, without adopting another tool. Now integrated with Claude and other GenAI tools. Learn more at trychaser.com and use code AGILEBRAND for a 3-month free trial (normal trial is 14 days).Start building your own apps with Replit and get $20 off.Enjoyed the show? Tell us more and give us a rating so others can find the show.Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter, and check out Martechipedia, the wiki for marketing technology.The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. Hosted on Acast. See acast.com/privacy for more information.

Ankur Goyal, CEO and Co-Founder at Fibr AI, says your website now has a second audience that never looks at it: the AI agents reading and summarizing your brand before a buyer ever arrives.He and Greg Kihlström get into what that does to pages enterprises have spent a decade optimizing for humans.Owned properties become the control point. Models keep changing what they cite and how, so the durable investment is in the properties a brand actually controls — not in chasing each platform's ranking behavior.One page, two requirements. A person needs to be persuaded; an agent needs a fact it can act on. Goyal on where those demands conflict, and how to resolve it without building two websites.Personalization stops being a segment and becomes a decision. The move from assigning visitors to predefined buckets to running a real-time decision system — and what a CMS, CDP, and testing stack can't be configured to do.About AJ GoyalAnkur "AJ" Goyal is Founder & CEO of Fibr AI. He has spent over a decade leading ventures across AI, digital marketing automation, and consumer product innovation. He specializes in personalization and marketing infrastructure, shifting web platforms toward agentic and automated consumer engagement. AJ Goyal on LinkedIn---------- Resources ---------- Fibr AICompanies put enormous effort into bringing people to their websites, but once someone arrives, most sites still show everyone the same generic experience. Fibr adds an intelligent layer to your existing website, without requiring a rebuild, a CMS migration, or engineering support for every update, so one URL can deliver a unique, relevant experience based on what each visitor is trying to accomplish.And today, your visitors aren’t always people. AI search tools and agents are also reading the web to decide what information to surface. When a brand’s own content isn’t clear or useful, they may rely on sources like Reddit comments and third-party reviews instead. Fibr helps make your website a clearer, more useful source for both people and AI systems, while keeping your brand in control.The hardest part of martech right now is telling which tools are actually earning their keep. That's the question running through the MarTech Summit Boston agenda on October 27. We're attending MarTech Summit Boston on October 27 as a media partner. If you want to join, the code AGILE15 saves you 15%. Need to evaluate martech, AI, or CX platforms and don't know where to start? The Agile Brand Guide List is now in beta. We're building the most useful, free-to-use, and up-to-date way to assess what truly matters when evaluating platforms. Reach your customers with Reddit. Spend $500 in ad spend, get $500 back in ad credit!Chaser is the only Slack-native project management platform that helps teams turn messages into tracked tasks, automate follow-ups, and maintain team-wide visibility, without adopting another tool. Now integrated with Claude and other GenAI tools. Learn more at trychaser.com and use code AGILEBRAND for a 3-month free trial (normal trial is 14 days).Start building your own apps with Replit and get $20 off.Enjoyed the show? Tell us more and give us a rating so others can find the show.https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter, and check out Martechipedia, the wiki for marketing technology.The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. Hosted on Acast. See acast.com/privacy for more information.

Tom Kaneshige, Chief Content Officer at the CMO Council, says there is no best martech stack — only a best-aligned one. New research on 988 enterprise stacks shows why more functionality rarely means more value.Alignment beats functionality, and the data says so. The Apex Martech Matrix compares real deployments against companies in the top 30% for revenue per employee in their industry. The same investment that correlates with outperformance in one industry shows nothing in another."Overbuilt" is the most common failure, not underinvestment. Kaneshige and Greg Kihlström get into what separates a stack whose capabilities exceed the organization's ability to use them from one that's genuinely aligned — and why maturity investment doesn't always pay off either.AI amplifies whatever foundation it's given. With 85% of organizations layering AI onto existing stacks and 30% replacing SaaS functionality outright, a misaligned foundation compounds fragmentation and technology debt instead of fixing it.About Tom KaneshigeTom Kaneshige is the Chief Content Officer at CMO Council. He creates all forms of digital thought leadership content that helps chief marketers, line of business leaders, as well as growth and revenue officers succeed in their rapidly evolving roles. As a content marketing strategist, he helps vendors shape and influence demand for their products and services. His pre-sales role is to gain brand influence, prominence and trust, as well as source qualified leads and customer opportunities. A Silicon Valley native, he has covered the intersection of business and technology for 20 years as an award-winning journalist at IDG (CIO Magazine, InfoWorld), Informa/Penton and TechTarget, and as a senior analyst at Forrester Research. He is immersed in the expanding marketing and sales technology landscape, disruptive trends impacting business leaders, and game-changing technology such as artificial intelligence and the Internet of Things. Kaneshige heads a team that produces research reports, articles, white papers, strategic briefs, news releases, social media and web site information. He also edits monthly journals, digital magazines, newsletters, blogs and web content for CMO Council’s executive networks. These include the Business Performance Innovation Network, and the newly formed Growth Officer Council and Growth Guidance Center.Tom Kaneshige on LinkedIn.---------- Resources ---------- CMO CouncilThe Agile Brand podcast is brought to you by TEKsystems. Read the CMO Council Report.The hardest part of martech is telling which tools are earning their keep. That's the question running through the MarTech Summit Boston agenda on October 27. We're attending MarTech Summit Boston on October 27 as a media partner. So join and use code AGILE15 to save 15%. We’re proud to be a media partner for #MAICON26 - Oct. 13-15! Learn how AI can power your marketing and business and help you grow smarter. Use code AGILE150 to save! Need to evaluate martech, AI, or CX platforms and don't know where to start? The Agile Brand Guide List is now in beta. We're building the most useful, free-to-use, and up-to-date way to assess what truly matters when evaluating platforms.Reach your customers with Reddit. Spend $500 in ad spend, get $500 back in ad credit! Chaser is the only Slack-native project management platform that helps teams turn messages into tracked tasks, automate follow-ups, and maintain team-wide visibility, without adopting another tool. Now integrated with Claude and other GenAI tools. Learn more at trychaser.com and use code AGILEBRAND for a 3-month free trial (normal trial is 14 days).Start building your own apps with Replit and get $20 off. Tell us more and give us a rating so others can find the show.Connect with Greg on LinkedIn.Get the latest episodes, sign up for our newsletter, and check out Martechipedia, the wiki for marketing technology.The Agile Brand is produced by Missing Link. Hosted on Acast. See acast.com/privacy for more information.

We spend a lot of time asking how brands can be memorable. We spend almost none asking what happens when the memory is the product.Agility gets talked about as moving fast with new tools. It's really the ability to change repeatedly without losing what makes you recognizable — and that gets harder when what you sell is something a customer plans to keep for twenty years.Today, we're going to talk about:- Why designing for permanence is a strategic choice, not a nostalgic one- Getting specific about what AI is actually doing inside a creative product — and where the customer stays the author- What has to hold steady across a brand as volume, automation, and channels all multiplyTo help me discuss this topic, I'd like to welcome, Andrew Laffoon, CEO & Co-Founder at Mixbook.About Andrew LaffoonAndrew Laffoon is the CEO and co‑founder of Mixbook, a leading photo storytelling platform that helps people transform meaningful moments into beautifully crafted memories. Since founding the company in 2006, he has led Mixbook’s growth into a creative technology platform that makes it easier for people to tell, preserve, and share their stories.Andrew brings nearly three decades of experience in software development, product design, and entrepreneurship. His career began in the earliest days of the web, when he founded a web consultancy while still in high school. Prior to Mixbook, he built deep, cross‑functional expertise across engineering, design, operations, and go‑to‑market leadership.In addition to his entrepreneurial work, Andrew has been deeply engaged in education and community leadership. He has served as a Lecturer at UC Berkeley’s Sutardja Center for Entrepreneurship and Technology since 2012 and was a member of the UC Berkeley Industrial Engineering and Operations Research (IEOR) Advisory Board from 2015 to 2025. He is also the Founding Board Chair of the Bay Area Center for Faith, Work and Tech, helping explore the intersection of purpose, vocation, and innovation.Andrew Laffoon on LinkedIn---------- Resources ---------- MixbookThe Agile Brand podcast is brought to you by TEKsystems. The hardest part of martech right now is telling which tools are actually earning their keep. That's the question running through the MarTech Summit Boston agenda on October 27. We're attending MarTech Summit Boston on October 27 as a media partner. If you want to join, the code AGILE15 saves you 15%. We’re proud to be a media partner for #MAICON26 - Oct. 13-15! Learn how AI can power your marketing and business and help you grow smarter. Use code AGILE150 to save! Need to evaluate martech, AI, or CX platforms and don't know where to start? The Agile Brand Guide List is now in beta. We're building the most useful, free-to-use, and up-to-date way to assess what truly matters when evaluating platforms. Reach your customers with Reddit. Spend $500 in ad spend, get $500 back in ad credit!Chaser is the only Slack-native project management platform that helps teams turn messages into tracked tasks, automate follow-ups, and maintain team-wide visibility, without adopting another tool. Now integrated with Claude and other GenAI tools. Learn more at trychaser.com and use code AGILEBRAND for a 3-month free trial (normal trial is 14 days).Start building your own apps with Replit and get $20 off.Enjoyed the show? Tell us more and give us a rating so others can find the show.Connect with Greg on LinkedInDon't miss a thing: get the latest episodes, sign up for our newsletter, and check out Martechipedia, the wiki for marketing technology.The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. Hosted on Acast. See acast.com/privacy for more information.

Brands have spent millions building out customer experience platforms — so why does the experience so often fall apart at the exact moment it matters most?Agility isn't just about moving faster or scaling up. It's about staying recognizably yourself when the pressure is highest — so the experience still holds together when every system is under strain.Today we're going to talk about what happens when the experience you designed on paper collides with the reality of peak customer demand. Specifically, we'll cover:- The idea of "experience debt" — and why high-traffic moments are where the hidden fractures in a customer journey finally show up.- Turning digital intelligence into actual decisions, not just dashboards, so friction gets fixed at the root instead of patched at the surface.- Where AI should predict and flag a problem versus act on its own — and what has to change across teams to own the experience end to end.To help me discuss this topic, I'd like to welcome, Jonathan Moran, Senior Manager, Horizontal Solutions Marketing at SAS. About Jonathan MoranJonathan Moran is responsible for global marketing activities for SAS’ marketing solutions. He has more than 20 years of marketing technology and customer analytics industry experience. Jonathan has designed, developed and implemented analytical software solutions that helped Fortune 500 customers solve unique analytics business issues.Jonathan Moran on LinkedIn: https://www.linkedin.com/in/jonathanmoran/---------- Resources ---------- SAS: The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://aglbrnd.co/r/2868abd8085a9703The hardest part of martech right now is telling which tools are actually earning their keep. That's the question running through the MarTech Summit Boston agenda on October 27. We're attending MarTech Summit Boston on October 27 as a media partner. If you want to join, the code AGILE15 saves you 15%. https://aglbrnd.co/r/c70c250b8d52dff3 We’re proud to be a media partner for #MAICON26 - Oct. 13-15! Learn how AI can power your marketing and business and help you grow smarter. Use code AGILE150 to save! https://aglbrnd.co/r/7fe458ced0f04658Need to evaluate martech, AI, or CX platforms and don't know where to start? The Agile Brand Guide List is now in beta. We're building the most useful, free-to-use, and up-to-date way to assess what truly matters when evaluating platforms. See more here: https://aglbrnd.co/r/f76be3a33cc491bb Reach your customers with Reddit. Spend $500 in ad spend, get $500 back in ad credit! Learn more: https://aglbrnd.co/r/491818c79fb1873fChaser is the only Slack-native project management platform that helps teams turn messages into tracked tasks, automate follow-ups, and maintain team-wide visibility, without adopting another tool. Now integrated with Claude and other GenAI tools. Learn more at trychaser.com and use code AGILEBRAND for a 3-month free trial (normal trial is 14 days).Start building your own apps with Replit and get $20 off. Learn more: https://aglbrnd.co/r/93531742a7625a20 Enjoyed the show? Tell us more and give us a rating so others can find the show: https://aglbrnd.co/r/faaed112fc9887f3 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter, and check out Martechipedia, the wiki for marketing technology: https://aglbrnd.co/r/35ded3ccfb6716ba The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content: https://aglbrnd.co/r/f1782ab12211f765 Hosted on Acast. See acast.com/privacy for more information.

Matt Spiegel, EVP of TruAudience Growth Strategy at TransUnion, says AI is not a shortcut around your data problems — it's a force multiplier that makes them bigger. New TransUnion research found 89% of marketers are increasing AI investment while only 13% have fully scaled it.Adoption is not the same as scale. Nearly half of surveyed leaders say AI now spans multiple core marketing functions, but only 13% have scaled it fully. Spiegel on what stalls organizations between a working pilot and enterprise integration.Confidence is running ahead of readiness. 64% are confident they'll hit their AI goals, yet just 42% rate their people readiness as high and only 36% say the same of data and process. Spiegel on what "data ready" actually requires — unification, identity resolution, or governance.Efficiency metrics are hiding the real question. 65% of marketers measure AI success primarily through time and cost savings, while fewer than half use marketing mix modeling, multi-touch attribution, or incrementality testing. Spiegel on building a measurement framework a board will accept.About Matt SpiegelAt TransUnion, Matt drives the growth strategy for TruAudience, the company’s suite of marketing data products. He partners with product and market leaders to align client needs with innovation, ensuring strategic synergy across teams. His leadership stems from deep experience: he previously led TransUnion’s Marketing Solutions and Media & Entertainment businesses, and has spent decades at the intersection of marketing, media, data, and technology.Before joining TransUnion in 2018, Matt was SVP at MediaLink, where he managed Fortune 100 client relationships and built their Data and Technology Practice. Earlier, he founded Resolution Media, Omnicom’s search marketing agency, and as Global Digital CEO of Omnicom Media Group, he launched the company’s programmatic buying capabilities.A recognized business builder and change agent, Matt has held roles as an entrepreneur, agency executive, and strategic consultant. He’s a Crain’s Chicago Business 40 Under 40 honoree and currently advises startups and young entrepreneurs. He also serves on the board of The KWOE Foundation. Matt lives in Chicago with his wife, Marnie, and their two children, Leo and Penny.Matt Spiegel on LinkedIn---------- Resources ----------TruAudience by TransUnion: https://www.transunion.com/solution/truaudienceThe Agile Brand podcast is brought to you by TEKsystems.The hardest part of martech right now is telling which tools are actually earning their keep. That's the question running through the MarTech Summit Boston agenda on October 27. We're attending MarTech Summit Boston on October 27 as a media partner. If you want to join, the code AGILE15 saves you 15%.We’re proud to be a media partner for #MAICON26 - Oct. 13-15! Learn how AI can power your marketing and business and help you grow smarter. Use code AGILE150 to save!Need to evaluate martech, AI, or CX platforms and don't know where to start? The Agile Brand Guide List is now in beta. We're building the most useful, free-to-use, and up-to-date way to assess what truly matters when evaluating platforms.Reach your customers with Reddit. Spend $500 in ad spend, get $500 back in ad credit!Enjoyed the show? Tell us more and give us a rating so others can find the show.Connect with Greg on LinkedIn.Don't miss a thing: get the latest episodes, sign up for our newsletter, and check out Martechipedia, the wiki for marketing technology.The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. Hosted on Acast. See acast.com/privacy for more information.

Deena Zenyk, VP of Customer Engagement, Service Delivery at Spotlight, argues that customer advocacy stopped being a content quota the moment AI tools started assembling B2B shortlists from analyst research, peer reviews, and community threads. She and Greg Kihlström get into what that changes.The first reader of your customer's testimonial may not be a buyer. Zenyk co-wrote The Messenger is the Message on the premise that a credible messenger carries the message — and revisits whether that holds when a model summarizes the messenger first.Scaling authentic voices can fragment the company they describe. More reference calls, review posts, and analyst conversations running in parallel produce plenty of credible stories that don't add up to one recognizable company. Zenyk on what holds them together.Advocacy earns standing through measures a CFO recognizes. Deal velocity, expansion, and competitive win rate versus the roadmap changes and early objections that never land in a number — and how to argue for both.About Deena ZenykDeena Zenyk is VP, Customer Engagement at Spotlight. With more than 10 years' experience in advocate marketing, she is a world-leading expert and pioneer in advocate marketing. Her guiding professional principle is to make leading-edge marketing philosophies and practices accessible and actionable for the everyday marketer.Deena Zenyk on LinkedIn: https://www.linkedin.com/in/dzenyk/---------- Resources ----------Spotlight: https://www.spotlight-io.comView the Spotlight Influence Orchestration report: spotlight-io.com/agile-reportLearn more about the Spotlight Future of Influence Awards: spotlight-io.com/agile-awardsThis episode is brought to you by Spotlight. Spotlight is pioneering the future of influence orchestration in the B2B buyer journey. Trusted by over 165 teams globally, Spotlight is the world’s leading analyst relations consultancy and industry platform. Learn more at www.spotlight-io.comWe’re proud to be a media partner for #MAICON26 - Oct. 13-15! Learn how AI can power your marketing and business and help you grow smarter. Use code AGILE150 to save! https://aglbrnd.co/r/7fe458ced0f04658Reach your customers with Reddit. Spend $500 in ad spend, get $500 back in ad credit! Learn more: https://advertalize.com/r/491818c79fb1873fChaser is the only Slack-native project management platform that helps teams turn messages into tracked tasks, automate follow-ups, and maintain team-wide visibility, without adopting another tool. Now integrated with Claude and other GenAI tools. Learn more at trychaser.com and use code AGILEBRAND for a 3-month free trial (normal trial is 14 days).The most influential minds in software, AI, and engineering leadership will be at WeAreDevelopers World Congress North America, September 23-25 in San Jose. Learn more: https://aglbrnd.co/r/60a7299222a7bcf1Start building your own apps with Replit and get $20 off. Learn more: https://aglbrnd.co/r/93531742a7625a20Enjoyed the show? Tell us more and give us a rating so others can find the show: https://aglbrnd.co/r/faaed112fc9887f3Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter, and check out Martechipedia, the wiki for marketing technology: https://aglbrnd.co/r/35ded3ccfb6716baThe Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content: https://aglbrnd.co/r/f1782ab12211f765 Hosted on Acast. See acast.com/privacy for more information.

Peter Giordano, Head of DoorDash Ads at DoorDash, argues that retail media stopped being an ad channel the moment the gap between an impression and a delivered order collapsed to minutes. He and Greg Kihlström get into what that changes for enterprise brands.Commerce platforms are becoming full-funnel media, not a lower-funnel add-on. DoorDash isn't a traditional retailer, and Espinosa explains what its data shows about consumer intent that a retailer's doesn't — and what strains first in an enterprise media plan built around flighting and frequency when the purchase happens in minutes."AI" hides very different decisions inside an ad system. Giordano draws the line between where a model is genuinely making the call — bidding, ranking, creative assembly — and where a person is still setting rules that a system simply executes faster.Retail media's credibility problem is that the network grades its own homework. On the LiveRamp partnership, what an advertiser has to be able to verify independently before an incrementality number means anything, and where DoorDash draws the line on data collaboration.When an AI agent places the order, there's no creative to persuade it. What has to be true about a brand's product data, pricing, and availability to get selected by a machine acting on the customer's behalf.About Peter GiordanoPeter Giordano is GM of Platform & Growth Services for DoorDash Ads. In this role, he is responsible for a variety of initiatives including global expansion; agency partnerships; scaling platform operations and productivity; and developing external integrations and offsite expansion.Previously he was COO at Seva, a venture-backed enterprise software business, where he led go-to-market for their early stage knowledge automation SaaS platform. Before Seva, he held various positions in Revenue Operations and Marketing at Simulmedia, a video advertising technology company, eventually serving as SVP of Sales Operations & Strategy. He started his career in various facets of the media industry in New York – including positions in strategy and marketing at Time Inc.; and roles in the network news division at NBC Universal, including that of producer on the “TODAY” Show. Peter received his undergraduate degree in Government cum laude from Harvard University, and an MBA with honors from the Tuck School of Business at Dartmouth. He lives outside of New York City with his wife and two daughters.Peter Giordano on LinkedIn---------- Resources ---------- https://www.doordash.comThe Agile Brand podcast is brought to you by TEKsystems. We’re proud to be a media partner for #MAICON26 - Oct. 13-15! Learn how AI can power your marketing and business and help you grow smarter. Use code AGILE150 to save! Reach your customers with Reddit. Spend $500 in ad spend, get $500 back in ad credit!Chaser is the only Slack-native project management platform that helps teams turn messages into tracked tasks, automate follow-ups, and maintain team-wide visibility, without adopting another tool. Now integrated with Claude and other GenAI tools. Learn more at trychaser.com and use code AGILEBRAND for a 3-month free trial (normal trial is 14 days).The most influential minds in software, AI, and engineering leadership will be at WeAreDevelopers World Congress North America, September 23-25 in San Jose.Start building your own apps with Replit and get $20 off. Enjoyed the show? Tell us more and give us a rating so others can find the show.Connect with Greg on LinkedInDon't miss a thing: get the latest episodes, sign up for our newsletter, and check out Martechipedia, the wiki for marketing technology.The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. Hosted on Acast. See acast.com/privacy for more information.

If a growing share of your customers now begin their shopping journey on a platform you don't own — and can't see into — is your website still your most important marketing asset?Agility here isn't just about reacting to new customer behavior. It's about building an infrastructure that can meet customers wherever they show up, and still have the brand behave like one company when it gets there.Today, we're going to talk about:- The great fragmentation of product discovery and why traditional marketing funnels are becoming obsolete.- Strategies for maintaining brand and data consistency across countless channels when only 14% of consumers say it's done well today.- The role of AI and automation in not just personalizing experiences, but optimizing for new discovery engines.To help me discuss this topic, I'd like to welcome, Gary Lombardo, CMO at Athos Commerce.About Gary LombardoGary Lombardo is Chief Marketing Officer at Athos Commerce, where he leads marketing, brand strategy, communications, and thought leadership. With more than 20 years of experience in retail technology, ecommerce, and SaaS, he helps retailers navigate the rapidly evolving world of AI-powered commerce. Gary is a frequent speaker on topics including artificial intelligence, digital merchandising, product discovery, customer experience, and the future of retail.Gary Lombardo on LinkedIn: https://www.linkedin.com/in/garylombardo---------- Resources ---------- Athos Commerce: athoscommerce.comThe Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://aglbrnd.co/r/2868abd8085a9703We’re proud to be a media partner for #MAICON26 - Oct. 13-15! Learn how AI can power your marketing and business and help you grow smarter. Use code AGILE150 to save! https://aglbrnd.co/r/7fe458ced0f04658Reach your customers with Reddit. Spend $500 in ad spend, get $500 back in ad credit! Learn more: https://advertalize.com/r/491818c79fb1873fChaser is the only Slack-native project management platform that helps teams turn messages into tracked tasks, automate follow-ups, and maintain team-wide visibility, without adopting another tool. Now integrated with Claude and other GenAI tools. Learn more at trychaser.com and use code AGILEBRAND for a 3-month free trial (normal trial is 14 days).The most influential minds in software, AI, and engineering leadership will be at WeAreDevelopers World Congress North America, September 23-25 in San Jose. Learn more: https://aglbrnd.co/r/60a7299222a7bcf1Start building your own apps with Replit and get $20 off. Learn more: https://aglbrnd.co/r/93531742a7625a20Enjoyed the show? Tell us more at and give us a rating so others can find the show at: https://aglbrnd.co/r/faaed112fc9887f3Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://aglbrnd.co/r/35ded3ccfb6716baCheck out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.comThe Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company Hosted on Acast. See acast.com/privacy for more information.